8x8 & XCaaS
An expert, independent partner who can harmonise your IT and telecoms with speed and ease
Introducing 8x8 Work & XCaaS
8×8 Work is a cloud-based app that brings together voice communications, video meetings, and team messaging on your desktop PC or smartphone. Experience Communications as a Service One platform for contact center, voice, video, and chat.
Introducing 8x8 Work
No matter how large or small your team is, or whether they operate across several locations or in different countries, getting everyone to work together is an undeniable challenge. Streamlining your business communications can help you transform your organisation and empower your employees to work smarter, faster and more efficiently.
8x8 Work
8×8 Work is a cloud-based app that brings together voice communications, video meetings, and team messaging on your desktop PC or smartphone.
Use 8×8 Work to bring integrated communication and collaboration experiences securely to every employee, with the convenience to do more from anywhere on any device, building relationships and inspiring customer trust. Create a networked organization without silos and gain data insights across multi-modal communications to make routine decisions seamless.
With 8×8 Work, manage and scale your business communications from a single administration interface that simplifies user provisioning and management.
Give your users the best voice and video quality so they can connect and communicate with co-workers, customers and suppliers with full confidence.
Built on an open cloud communications technology platform, 8×8 Work integrates with today’s leading business applications, providing a consistent unified experience that today’s modern workplace culture demands.
Download The 8x8 Work Data Sheet Here.
To find out how ICA and 8X8 can streamline your business communications speak to one our experts today.
Introducing XCaaS
Experience Communications as a Service
One platform for contact center, voice, video, and chat.
ICA is proud to announce that we hold a direct relationship with world leading vendor 8X8 to bring you the#1 Business voice, video, chat and contact centre platform.
As companies search for communications technology that bridges the employee and customer experience gaps, they find that an integrated platform provides the highest level of reliability and security, as well as the best overall value.
8×8’S eXperience Communications Platform™ delivers the following key advantages:
Company-wide Collaboration:
The platform enables organizations to accelerate company-wide collaboration between back-office workers and integrate across frontline workers, contact center agents, receptionists, and other personas. Solving a customer’s problem often requires multiple people, and nothing is more frustrating to customers than being bounced from person to person and having to repeat information. 8×8 maintains context as the conversation passes from the agent to the specialist, leading to a better experience for all involved.
Unified Administration:
8×8 offers scalable communications with unified administration, which is not available with a combination of best-of-breed solutions. That provides a single source for license management, managing user types, provisioning, and configuration. It also provides a single pane of glass for system monitoring and saves a significant amount of administrator time. With a multi-platform solution, an admin needs to configure and provision each user in each system, which leads to errors like misconfigurations.
The eXperience Communications Platform™
Streamlines this process through a single task. Adding new communication channels and scaling up or down becomes easy because you do not have to think about the impact to your existing infrastructure. With one cloud platform for contact center, telephony, video conferencing, and team messaging, it is incredibly quick for IT to add, move, or delete users due to having just one application to administer and maintain it all.
Single Integration Framework:
One integration framework accelerates every employee and customer interaction workflow, allowing you to easily connect popular business and CRM apps and help your teams achieve new productivity levels without complexity or cost. You have just one integration with your core applications, whether that is CRM, collaboration endpoints like Microsoft Teams, or integration with core ERP systems of the organization. Use case customization and optimization are an important consideration. The lines between UCaaS and CCaaS are blurring, and contact centers platforms aren’t just for contact center agents any longer. Sales, marketing, field service, and others use contact center software, but these users often need a different view from one designed for agents.
Cross-platform AI And Analytics:
Intelligent cross-platform insights with real-time reporting, speech analytics, and unified journey analytics enable you to make better decisions across your employee and customer interactions channels.
Reliability And Uptime Availability Imperatives.
8×8 has set a new industry standard for platform reliability with a financially backed, platform-wide 99.999% SLA across both UCaaS and CCaaS.
8×8 is the only cloud communications provider able to offer this uptime guarantee, using fully mirrored top-tier, state-of-the-art data centers across 35 geographically diverse locations running on global public cloud infrastructure. 8×8’s unique architecture reaffirms long-term customer commitment to stability and performance.
Download The 8x8 XSeries Data Sheet Here.
To find out how ICA and 8X8 can streamline your business communications speak to one our experts today.
