Voice
Living in a digital-first world means businesses need the tools to be more agile than ever before to meet customer expectations.
Let ICA Be Your Business Differentiator.
At ICA we have a customer-first approach ensuring you and your business can respond to interactions across multiple channels bringing you and your customers together to communicate, collaborate and connect now and in the future.
We know that every business can now go direct to the many vendors in the communications space with a larger choice than ever before and that’s why our independent expertise will ensure you identify the right solution for your business.
How We Can Help
Our job is to evaluate the vendors, challenge the product, push the support boundaries, and ask the questions they don’t always want to answer and if that makes us unpopular, we are okay with that because for over 26 years our team of experts have created communications strategies that define customer experiences.
Unified Communications
Give your business the competitive advantage to do more with less.
Contact Centres
Customer service is at the heart of every business and making sure the right call gets to right person at the right time is easier than you think.
On-site PBX
What is it, how is it changing, is there still a place of on-premises?
Remote Working
Work is no longer confined to the office. ICA keep you Connected, wherever you are.
Mobility
Mobility is something that almost all people are familiar with but almost always get wrong within the context of business.
Business Mobiles
To support work across multiple locations and environments, businesses have adopted new technological tools to maximise productivity...
Call Recording
We understand how important recording calls can be to assist businesses of all size with dispute resolution, confirming an order, monitoring quality and training to improving performance.
MS Teams
Direct Routing in Microsoft 365 allows customers to connect their SIP trunks directly from their network.
Hold on to your callers with Music On Hold.
Did you know that if your callers hear music and messages whilst on hold they are less likely to hang up?
Waiting times on hold seem shorter if music is played and is an important reminder that you know the caller is there and are still in a queue. Engaging callers with informative messages also provide the opportunity to let your caller know more about you and your business.
ICA offers a bespoke package for music and messaging with a wide range of tracks and voices, we can assist with script writing and helping you choose the right voice for your company image.
If you upload music recorded in the last 50 years, to your phone system you will require a performance license, for more information you can visit PRS for Music and PPL UK.
The music tracks available along with professional voice overs from ICA means you do not require a performing arts license to play to your callers.
