Case Studies
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All Case Studies
YM Group – Bring together multi-sites into a seamless customer centric operation
Five disconnected sites transformed into one seamless operation YM Group comprises five businesses across Yorkshire (York Mailing, Pindar, Lettershop, YM Chantry and Go Direct Marketing) offering
Ripe Thinking Ltd – From lame legacy systems to supercharging the customer experience.
Losing lame legacy systems to supercharge customer service. Ripe Thinking Ltd is a trailblazing insuretech company with 60 employees who were struggling with lame legacy systems to
United Carpets – Collaborate with their clients
A case study – Communications Solutions. ICA work with United Carpets from failing to excellence prevailing for the right strategy for their communications solutions. From failing to
Losing Lame Legacy Systems to Supercharge Customer Service
Who are Ripe Thinking Ltd? Ripe Insurance were a busy contact centre was struggling with a failing on-site legacy dialer solution – and was not
The Best Way for Bestway
Who are Bestway? Bestway Retail is the UK’s largest franchised off-licence and convenience chain, with more than 2,000 colleagues and over 800 stores nationwide. The Business
