Five disconnected sites transformed into one seamless operation
YM Group comprises five businesses across Yorkshire (York Mailing, Pindar, Lettershop, YM Chantry and Go Direct Marketing) offering print services, data, marketing and mail packs. In need of a seamless ICA solution.
The business challenge
Five separate legacy telephone systems had no inter-site connectivity, no centralised management, no disaster recovery and no voicemail or automated attendant. The group had more than 130 ISDN channels, some 75 analogue lines, five support contracts and monthly call charges with no business continuity.
The ICA solution
ICA designed a communications strategy for Avaya IP Office, delivered as a primary and secondary server across two locations. We migrated all ISDN channels to SIP technology and provided analogue gateways for the group’s printing presses. We implemented disaster recovery, business continuity, centralised management and reception functionality across the group with full presence and visibility.
How ICA work
We conducted an independent review before proposing a five-year strategy that included a complete communications refresh across five locations and the migration of over 200 channels and hundreds of telephone numbers. Disaster recovery and business continuity were tested in full as part of the project deployment. And we built an improvement plant into the five-year strategy for continued evaluation of the solution.
The outcome: Happier customers and employees – and thousands saved every month
The redundant lines, termination of surplus services and support contracts returned the client a saving of £3,000 per month.YM Group has extended its contact channels and increased its flexibility and mobility thanks to softphone applications – which has vastly improved both the customer and employee experience.
CUSTOMER TESTIMONIAL
The YM Group commissioned a project to find a solutions partner to design and deliver a replacement communications platform across five locations with business as usual – and the ICA team delivered, with a smooth, seamless migration. ICA’s service has been invaluable.
