TRANSFORMING
CAREHOMES
With ICA’s solutions, staff can call for help and provide pivotal information to emergency services whilst remaining by the patient’s side
A Call for Change in Care Home Protocols
So you’re weighing up options. Platforms. Performance. Payment plans. The technologies and the brands.
And you’re looking at what you’re using now. You’re looking at what you’d like to achieve. And you’re wondering how it all hangs together.
Well don’t lift another finger.
Every Second Counts
In the event of a medical emergency within a care home, every second counts. Yet current operational protocols—specifically the restriction on carers carrying mobile devices—create a critical delay in the response process. Carers must leave the patient’s side to access a fixed line and contact emergency services, introducing an avoidable and dangerous time lag.
The very first question posed by emergency service operators is often:
“Are you with the patient?”
Under the current system, the answer is tragically, and consistently, no
This disconnection between the carer and patient at such a critical moment can compromise the accuracy of information relayed, delay intervention, and, in the most severe cases, cost lives.
The Discovery
And when we fully understand what you want to do, our expert cloud phone system consultants can advise you on how best you can do it. And we’ll most likely add some fresh thinking. Opportunities you might not have already known about, to help you do even more. Integrations with Nurse Call, Alarms and EMIS allows you to keep some of the key features that exist already in your care homes.
The Rise of Unified Communications
In a care home setting, using an advanced telephony system enables carers to stay with the patient while making the call—no need to leave their side to find a fixed line. Better still, the call can be flipped from audio to video in real time, allowing Clinical Triage or emergency staff to see the patient and provide tailored, visual first-aid guidance on the spot.
When calling 999, the initial call is routed by a BT operator to your local ambulance service. Once connected, a call assessor will ask critical questions such as whether the patient is breathing, conscious, and the address of the emergency. These questions are essential for prioritising the right level of response and providing immediate care instructions.
