Gamma Horizon
An expert, independent partner who can harmonise your IT and telecoms with speed and ease
Introducing Gamma Horizon Hosted Phone System.
Businesses can now manage their entire communications infrastructure with an award-winning cloud communications system from a leading provider of Unified Communications as a Service in the UK, Gamma.
Horizon Cloud PBX is Gamma’s complete business phone system, a hosted communications service that provide businesses with an extensive fixed and mobile telephony capabilities accessed via an easy-to-use web portal that enables you to take control of your business telephony.
360 Management
Manage your organisations entire communications from Multiple sites down to Individual users.
Business Grade
Save Money while improving the interoperability between mobiles and fixed phones.
Audio Excellence
Leverage Gammas exceptional quality of service that delivers the same audio quality as a fixed line but via cloud based phone system, compatible with IP Handsets.
End to End
Benefit from and end to end service that covers all your business needs, from handsets and core network access to onsite installation, training and user guides.
Integration With Teams.
Horizon integrates seamlessly with MS Teams to make and receive calls globally and benefit from feature rich, cost-effective alternatives to Microsofts Calling Plans
Horizon enables your business to use Microsoft’s Teams application as a Horizon endpoint to make and receive calls using Gamma’s direct routing capabilities.
What you need for an organisation to enable Horizon for Microsoft Teams, the following components are required:
- Office 365 Enterprise subscription (E1, E3 or E5)
- Microsoft Phone System add-on (with E1, E3)
- A Horizon subscription with the Horizon for Microsoft Teams bolt-on
- An internet connection
Soft Client
Bring the power of Horizon to your Windows desktop, laptop, Android or iOS device and access a range of features to ensure your colleagues and customers are always in contact.
The Horizon Desktop Client lets you connect your office phone to your preferred business device, such as a laptop or PC. It works seamlessly with the Horizon service and mobile client to ensure that you can control your user account and handle calls efficiently, wherever you are. The Horizon Desktop Client provides a new way to interact with Horizon and using existing devices you can reduce the cost of entry to a hosted solution, as well as minimising telephony costs incurred whilst on the move or in different locations.
New features such as Presence and Instant Messaging add to the core Horizon services and provide an informed way of communicating with your colleagues, as well as giving you a new route to gain immediate responses when it might not be convenient to speak on the telephone.
The Android and iOS Apps enable users to make and receive calls on a mobile device, as well as providing access to key settings for their service. It provides all the same functionality as the desktop client above, with the exception of Click to Dial and Group Chat. This is an ideal bolt-on for users who often work remotely or who are regularly on the move with access to WiFi (e.g. in hotels).
- Make an IP hosted PBX service more cost-effective by using the desktop client as a softphone and simply adding a headset
- Reduce telephony costs when on the move or in temporary access points such as hotels, coffee shops and customer premises
- Monitor your favourite contacts’ Presence status to check their availability to take calls or to communicate with you
- Send an Instant Message to get an immediate response from a colleague when their Presence status tells you it might not be convenient for them to take a voice call
- Connect customers who use other messaging services to your company so you can quickly communicate with them and build a new route for direct customer support
- Directly control your user account to implement Call Forwarding, Do Not Disturb or other call features
Receptionist Console
Manage incoming calls and call routing to single or multiple sites via a simple, easy-to-use interface.
Horizon Receptionist Console adds a low-cost way of managing your key call routing and monitoring multiple contacts or sites, where this is not achievable through a more traditional phone and side car solution.
Ensure that every one of your calls is answered professionally and efficiently, improve customer service and increase business efficiency with Horizon Receptionist Console.
Receptionist Console benefits:
- Full control over incoming calls to single or multiple sites, ensuring every call is answered or redirected, as required
- Access and monitor up to 800 directory contacts, meaning call routing decisions can be made quickly and efficiently to ensure the best available outcome
- Monitoring and manipulation of call queues with caller priority
- Establishment and management of multiple conference calls, connecting key contacts and resources to deal with incoming queries in the most effective way
- Multiple receptionists managing single or multiple numbers
Horizon Customer eXperience
Horizon’s Contact takes customer eXperience to a new level, delivering a rich customer contact experience for voice, email and web interactions.
Horizon Contact provides a consistent quality Omnichannel solution. The interface gives your team a master view of customer communication across all channels, so they can ensure a seamless experience. Horizon Contact supports inbound and outbound voice channels, web chat and email, enabling a highly personalised customer experience. Improved customer service Getting it right first time with easy to create complex interaction flows, dynamic skills based routing and IVR self-service options, Horizon Contact allows you to connect your customers to the most appropriate person faster, improving first contact resolution and delivering an enhanced level of customer care.
A compliment to Horizon hosted telephony platform, this add-on application enables businesses to easily manage calls and contact within their environments, boost productivity of call handling and the overall efficiency to deliver a first-rate service to their customers.
Horizon Call Centre is ideal for any business that receives inbound calls; for example those with sales teams, help desks, accounts departments, receptionists or customer service representatives, right through to more formal inbound call centre environments.
Horizon Contact Benefits:
- Intelligent call distribution – ensures calls are answered efficiently and get through to the right people
- Quality caller experience – easily monitor inbound call activity, with barge in and emergency escalation when needed
- Enables flexible working – as Horizon is a cloud-based VOIP system, agents can be based anywhere. Users can also easily take calls for multiple departments from one device.
- Quickly escalate difficult customer queries – for those times when agents need support from more senior members of staff
- Gain valuable insight – access to historical and real-time data to help address training needs and identify potential gaps in resource during peak times
- On-demand, scalable service – customers only pay for what they need and can simply scale up or down when needed
Why Gamma ?
Created in 2002, Gamma has rapidly become one of the dominant players in the UK communications market and increasingly on mainland Europe.
Because of their agile business practises over nearly two decades and more recent smart acquisitions, Gamma are building up a family of companies across the continent.
