NFON

Give your customers what they want, when they want it. 

Customers expect more than ever. With fast, seamless service, our contact centre solution helps you meet their demands.

Empower your teams with NFON Cloud Telephony – your intelligent, flexible and secure cloud-based phone system for modern work. Whether at home, in the office, or on the go, connect people and streamline workflows with voice, video, and smart AI features like call transcripts, summaries, and voicemail-to-text.

NFON Cloud Telephony is fast to deploy and works with your existing infrastructure. Start in minutes – no hardware, no hassle.

One Login and Number Across all Devices

Voice and Video Conferencing Including Screen Sharing

Fully Integrated Desktop, Mobile and Browser Apps

AI-Powered Call Summaries, Action Items & Voicemail Transcription

Boost your business

  • Smart automation that reduces workload and boosts productivity 
  • Smart automation that reduces workload and boosts productivity
  • Central admin management for remote and multi-site setups
  • GDPR-compliant and hosted in geo-redundant German data centers
  • Seamless integrations with tools you already use
  • No long-term contracts – scale up or down flexibly 

NFON Cloud Telephony is built to grow with your business. Expand with add-ons like call

recording, queue monitoring, contact center capabilities and Microsoft Teams integration

ICA-NFON-CLOUD-TELEPHONY

AI Essentials

On busy workdays, notes from 1:1 calls often go missing. Decisions are forgotten, tasks stay undone, and teams waste time chasing information. Manual note-taking slows down your process. And when users need help, support is often hard to find. 

That’s why we created AI Essentials. The smarter way to handle post-call work and user support in one go. Fully integrated into NFON Cloud Telephony and developed with data sovereignty and GDPR compliance in mind. 

From Call to Action in Seconds

  • Stay focused on the conversation, not on taking notes
  • Get instant summaries and tasks
  • without manual follow-ups
  • Easily review or search past calls
  • with transcripts and voicemails
  • always available
  • Real-time support from Nia right
  • where you work
  • All data processed securely in Germany with full GDPR compliance
  • Consent is required before transcription – your privacy is protected 

Receptionist Console

Call Transcription – AI Essentials transcribes your one-on-one calls. No need to take notes. Everything is saved and searchable.

Call Summarisation – Structured summaries highlight key takeaways and decisions. Ready to share and act on.

Action Items – Tasks and responsibilities are identified and listed automatically. Nothing gets lost. time limits. Every voicemail is turned into text and made searchable.

Nia in App Suite & Admin Portal – Your smart assistant Nia helps with settings, questions, and support –context-based and directly within your NFON Cloud Telephony.