Support
An expert, independent partner who can harmonise your IT and telecoms with speed and ease
Years Of Industry Experience.
Customer Retention.
Of Faults Resolved In 1 Hour.
Customer Satisfaction.
Ever Wondered what does eXceptional Support look like?
It looks like ICA
Sounds like a cliché we know but hey if your really good at something shouldn’t you say so?
ICA was born from a desire to deliver excellent support some 26 years ago when we started out as engineering company delivering support directly to telecom manufactures and UK businesses. In those 26 years technology has changed significantly, and exceeding customer expectations is no longer a nice surprise it’s a minimum requirement to retaining customers, ours and yours.
We understand that for many businesses managing your communications and IT infrastructure can be a distracting challenge that gets in the way of doing your day job and for a team of highly skilled individuals with a passion for solving problems its music to our ears.
Managing your communications enables our support team to go the extra mile and put their expert skills to practical use.
So, if you want to give your customers Exceptional support then you’re going to need it.
We offer bespoke support packages tailored to meet the needs of you and your business to manage business communications, networks and connectivity, unified comms and contact centre mobiles and IT.
Support
Manned by accredited and highly trained staff, we pride ourselves on the award winning service we provide. Our team are crossed trained across departments and will pick the phone within 3 rings! When reported, your fault will be logged onto our Service Management database, providing you with a unique reference number. This reference will be provided either in email or directly over the phone. Please use this reference to track the progress of the case right through to resolution. When you call with a fault a critical assessment will be made over the telephone identifying the severity and the best course of action in order to positively resolve the fault as quickly as possible. This is achieved by:
Technical Analysis
Often leading to resolution over the telephone.
Remote fix
Diagnostics and testing from ICA Offices.
On-site fix engineer
If we need to attend the site to fix, we will! The technical helpdesk is there also for any technical support questions that you may have, so any questions or advise needed, give us a call! We’re always happy to help.
Dynamically
Added Value Strategic AND Tactical Managed IT Services From ICA
Two questions about the technology you use to grow your business:
- Does it do what you need it to do now – are you competitive?
- Will it do what you need it to do in the future – will you be competitive?
Number 1 is a question of tactics:
- Change, patch, asset, capacity and security management
- Technical support
- Third party escalation
- Service request fulfilment
- Device, firewall and software management and support
Number 2 is a question of strategy:
- Business growth
- Business agility
- New technologies
- New market opportunity
- IT skills gap
- Cost management
While some managed IT companies are best at answering the tactical questions, others are best equipped to work strategically.
Few will handle both.
Fewer still can do both well.
There’s the tacticians, and there’s the strategists. And then there’s ICA.
Because ica Are Not just An IT Support company.
We’re a connectivity provider that manages your IT to support your business communications.
Past, Present and Future-Proof
So whatever legacy challenges you have, whatever new challenges you face now, and for all the challenges you will face in the future, we’re there to meet them.
Call It Managed IT Support Plus. Call It The Best Of Both Worlds.
Find out more, call us now on 0330 100 0810
Call us today to find out everything you need to know about ICA support to help your business grow.
