Telcoswitch
An expert, independent partner who can harmonise your IT and telecoms with speed and ease
CallSwitch is a market- leading contact centre platform for business.
Delivering the full suite of Unified Communications features, integrations, and fully supported hardware to mobilise your workforce in an affordable, efficient way.
The Business edition of our platform enables you to deliver exceptional service to your customers, enhance agent productivity, and empower supervisors with visibility and control over activity within your contact centre environment.
Key features of the solution include:
Hot Desking
Screen Sharing
Soft mobile Client
Auto Attendant
Directory Services & Click To Dial
Call Queuing & Parking
Instant Messaging & Presence
Complaint Call Recording
Voicemail & Voice-to-Email Transcription
CRM Integration
Voice & Video Conferencing
Secure Admin Portal
Communicator Soft Client
The Communicator soft client is your window into the CallSwitch platform.
Enabling your employees to communicate and collaborate however they wish, on any device, and from wherever they’re working. Communicator is available for desktop (Windows and Mac OS), and mobile (iOS and Android), delivering a host of communication and collaboration features within a single, intuitive pane:
- Softphone
- Video
- Instant messaging
- Group conferencing
- Screen sharing
- Document sharing
- Click-to-dial
Download the CallSwitch business brochure.
Learn more about Callswitch Business here.
CallSwitch For Teams
Leverage CallSwitch powerful UCaaS infrastructure and features to provide an enhanced voice solution for your Microsoft Teams Users.
For businesses who use Microsoft 365 for productivity and collaboration, CallSwitch for Teams allows your employees to use Teams desktop and mobile applications to make and receive voice calls without clicking out to other consoles, giving the productivity benefit of having a single application to handle all channels of communication. Best of all, Teams users sit within your CallSwitch solution seamlessly alongside users who prefer to make use of our Communicator applications or desk phones – meaning genuine endpoint flexibility.
Make and receive voice calls from within the Microsoft Teams softphone.
IVRs & intelligent call routing.
Integrated call recording with secure storage.
Voicemail to email transcription.
Wide range of supporting desk phones & conference devices.
Enterprise-grade voice network resilience.
Geographical numbering available in over 65 international destinations.
Optional integration with our Atmos compliance suite.
Generous inclusive call bundles.
Simplified porting and provisioning carried out by our in-house UK team.
Endpoint Flexibility as Standard
Whether you are currently using CallSwitch Communicator and have a longer-term UcaaS strategy for Microsoft Teams, or already use Teams and need a robust solution for voice, CallSwitch for Teams delivers a host of benefits to your chosen unified communications endpoints.
Maximising Productivity
By voice-enabling Microsoft Teams with CallSwitch for Teams, employees continue using the soft client and interfaces they are familiar with, and as the solution is fully embedded, there’s no requirement to click-out to other diallers or consoles when making a call.
Industry Leading Benefits
Advanced PBX Features In contrast, CallSwitch for Teams delivers all the benefits of our CallSwitch platform – including intelligent call routing, native call recording (with options for compliance), enhanced resilience, international numbering, generous inclusive call bundles, and UK based provisioning and support.
Download the CallSwitch For Teams brochure.
Learn more about Callswitch to Microsoft Teams here.
Intelligent Integrations
Key to any Unified Communications solution is integration with other critical services, improving both productivity and accuracy.
Our platform is plug-and-play ready for integration with Salesforce, Microsoft Dynamics, Sugar CRM, Hubspot, Zendesk, Bullhorn, Pipedrive, Suite CRM, Zoho and Vtiger, with new integrations coming on-stream regularly. Less common, web-based, CRMs are also catered for, offering both ‘click-to-dial’ and ‘screen pop’ functionality. CallSwitch also integrates with Microsoft Teams, offering a cost-effective and resilient solution for voice in a Microsoft world.
Call Recording
CallSwitch Business can be enabled for native cloud-based call recording, offering a 90 day rolling archive of your calls, complete with secure data centre storage.
Should you need to retain copies of call recordings beyond the previous 90 days, the platform enables you to archive recordings to your own Amazon S3, Google Drive, or Dropbox storage solution. If you’re operating in a regulated industry and need to adhere to strict compliance requirements, such as MiFID II or PCI, we also offer a fully compliant, cloud based call recording and analytics platform – Atmos.
The Atmos platform comes complete with advanced search and retrieval, 256 bit encryption, long-term immutable storage, and payment platform integration, delivering the ultimate telephony compliance suite.
