The Best Way for Bestway
Who are Bestway? Bestway Retail is the UK’s largest franchised off-licence and convenience chain, with more than 2,000 colleagues and over 800 stores nationwide. The Business Challenge Bestway’s Retail Support was struggling with aging legacy solutions from multiple providers – an unsupported, inefficient telephony system and an over-priced, over-spec’d Cloud IVR system for customer service. The …