Author name: Dayen Blanchard

What Is the BT Switch Off? Everything Your Business Needs to Know Before 2027

If you run a UK business and you’re still using a traditional phone line, there’s a date you need to know: 31 January 2027. That’s when BT Openreach will permanently switch off the UK’s Public Switched Telephone Network — the copper-wire infrastructure that has powered landlines, broadband, and dozens of other business-critical systems for over […]

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Meet the Judge

Meet The Judge Pam Blanchard is the founder and director of ICA, independent communications advisors, specialising in (UCaaS) and (CCaaS). With 28 years of experience in the industry, she became the UK’s first female field engineer for Alcatel Lucent before establishing her own company. Throughout her career, Pam has navigated the team through the rapidly

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The Benefits of Telecoms in 2023

The Benefits of Telecoms in 2023 In today’s fast-paced and interconnected world, telecommunications play a pivotal role in shaping our lives, driving economies, and facilitating progress across industries. From enabling instant communication to powering the internet, telecoms have become an indispensable part of our daily lives. We’ll delve into the significance of telecommunications and explore

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Secure Communication Platforms in Higher Education: Safeguarding Sensitive Student Information and Ensuring Compliance

Choosing a secure communication platform for higher education is crucial because it plays a significant role in protecting sensitive student information and ensuring compliant communications. Here are some key reasons why selecting a secure communication platform is important: Data Privacy: A secure communication platform ensures the privacy and confidentiality of student information, including personal details,

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The Future of the Telecoms Industry: A Glimpse into the Next 10 Years

The telecoms industry is on the cusp of transformative changes as technological advancements continue to reshape the way we communicate and connect. Over the next 10 years, the industry is poised to undergo significant shifts, driven by emerging technologies, changing consumer expectations, and evolving business landscapes. In this blog, we explore the potential changes and

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Secure Your School with Acronis Cyber Protect Home Office: The Ultimate All-in-One Solution for Cyber Protection

At Independent Communication Advisors (ICA), we understand the importance of cybersecurity for schools. As technology continues to play a larger role in education, schools need reliable and efficient protection against cyber threats. This is where Acronis Cyber Protect Home Office comes in. As a partner of Acronis, ICA can provide schools with the ultimate all-in-one

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YM Group – Bring together multi-sites into a seamless customer centric operation

Five disconnected sites transformed into one seamless operation YM Group comprises five businesses across Yorkshire (York Mailing, Pindar, Lettershop, YM Chantry and Go Direct Marketing) offering print services, data, marketing and mail packs. In need of a seamless ICA solution.  The business challenge Five separate legacy telephone systems had no inter-site connectivity, no centralised management, no

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Ripe Thinking Ltd – From lame legacy systems to supercharging the customer experience.

Losing lame legacy systems to supercharge customer service. Ripe Thinking Ltd is a trailblazing insuretech company with 60 employees who were struggling with lame legacy systems to supercharging the customer experience.  The business challenge A busy contact centre was struggling with a failing on-site legacy dialer solution – and was not PCI compliant. Additionally, the legacy Avaya

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