Author name: Dayen Blanchard

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3 Voice Features for Outlook Mobile that you Might not Know About

Microsoft’s recent Work Trend Index annual report illustrated how the digital intensity of workers’ days had increased substantially. Email is no exception, with the number of emails delivered to commercial and education companies increasing 40.6 billion over the past year.  This intensity is showing no signs of slowing down. As businesses around the world move to a hybrid […]

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5 Benefits of Moving Communications to Cloud for Small Businesses

Moving from on-premises to a cloud communication solution can often be a complicated process for small businesses. Although the benefits of cloud may seem clear, smaller businesses such as a local schools, legal or medical offices often have a few difficult considerations they need to face before choosing the right public cloud communication solution: Considerations…

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The Best Way for Bestway

Who are Bestway? Bestway Retail is the UK’s largest franchised off-licence and convenience chain, with more than 2,000 colleagues and over 800 stores nationwide. The Business Challenge Bestway’s Retail Support was struggling with aging legacy solutions from multiple providers – an unsupported, inefficient telephony system and an over-priced, over-spec’d Cloud IVR system for customer service. The

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