Author name: Dayen Blanchard

United Carpets – Collaborate with their clients

A case study – Communications Solutions. ICA work with United Carpets from failing to excellence prevailing for the right strategy for their communications solutions. From failing to excellence prevailing United Carpets and Beds is part of United Carpets Group plc – the third largest carpet retail chain in the UK, with 60 stores, of which 49 are […]

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Has it really been 4 years since BT announced the big switch off in 2025 for PSTN and ISDN? 

That means we now only have 4 years to plan how businesses prepare for December 2025.  The BT Switch Off… The short answer is they are old outdated systems that take too much time and money to run, the convergence of all services, voice, data, video to IP protocol means the maintenance of only one network so

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Four Signs Your Business Needs a Modern Telephony System

Introduction Your telephony system is the beating heart of your company. It’s the lifeline that keeps you in touch with customers and the golden thread that links employees, suppliers and partners. Unless you are in IT, you probably don’t spend that much time thinking about what your phone system does and doesn’t do. You’ve made

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What are the challenges of remote working and how should companies address them

COVID-19 forced companies to switch to remote working very quickly. Although this migration went reasonably well in a short period of time, there are a few pitfalls that business managers need to be aware of. After all, the implementation of remote working is broader and deeper than most organisations realize. To be successful in the

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Microsoft Teams Reveals a Standalone Version of Teams for Small Businesses

Microsoft has unveiled Teams Essentials, a version of Teams aimed at small businesses. It’s a standalone product that nestles between the free Teams plan and the features that come with a Microsoft 365 subscription. What’s the Cost? Teams Essentials costs £3 per user per month. It includes unlimited group meetings for up to 30 hours and as many

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Ripe Thinking Ltd Office

Losing Lame Legacy Systems to Supercharge Customer Service

Who are Ripe Thinking Ltd? Ripe Insurance were a busy contact centre was struggling with a failing on-site legacy dialer solution – and was not PCI compliant. Additionally, the legacy Avaya solution was unsupported and the speed restrictions on the leased line were not meeting the minimum requirement for the businesses cloud strategy. The ICA

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