A case study – Communications Solutions. ICA work with United Carpets from failing to excellence prevailing for the right strategy for their communications solutions. From failing to excellence prevailing United Carpets and Beds is part of United Carpets Group plc – the third largest carpet retail chain in the UK, with 60 stores, of which 49 are […]
United Carpets – Collaborate with their clients Read More »
On the 22nd May 2022, Dayen and Callum took part in the Greater Manchester Charity Run, raising money fort the Wellspring Charity in Stockport, supporting local Charities has always been a high priority to ICA. The Wellspring supports the people of Stockport that are homeless or at risk of losing their home. Making a real
Charity Run – Dayen and Callum run the 10K Read More »
That means we now only have 4 years to plan how businesses prepare for December 2025. The BT Switch Off… The short answer is they are old outdated systems that take too much time and money to run, the convergence of all services, voice, data, video to IP protocol means the maintenance of only one network so
Introduction Your telephony system is the beating heart of your company. It’s the lifeline that keeps you in touch with customers and the golden thread that links employees, suppliers and partners. Unless you are in IT, you probably don’t spend that much time thinking about what your phone system does and doesn’t do. You’ve made
Four Signs Your Business Needs a Modern Telephony System Read More »
COVID-19 forced companies to switch to remote working very quickly. Although this migration went reasonably well in a short period of time, there are a few pitfalls that business managers need to be aware of. After all, the implementation of remote working is broader and deeper than most organisations realize. To be successful in the
What are the challenges of remote working and how should companies address them Read More »
Microsoft has unveiled Teams Essentials, a version of Teams aimed at small businesses. It’s a standalone product that nestles between the free Teams plan and the features that come with a Microsoft 365 subscription. What’s the Cost? Teams Essentials costs £3 per user per month. It includes unlimited group meetings for up to 30 hours and as many
Microsoft Teams Reveals a Standalone Version of Teams for Small Businesses Read More »
Microsoft Teams is one of the world’s leading unified communications tools. Since the Covid-19 outbreak, it is no surprise that the amount of users has increased significantly with over 75 million daily users worldwide. The situation of working remotely that we all find ourselves in, means that tools that allow remote working such as Microsoft
An Insight into Microsoft Teams Read More »
Gather in, let’s all say it together, and whisper it if you have to. Are you ready? Teams isn’t quite as simple as Microsoft makes out, is it? Feels good to get that off our collective chests, right? Less Three Small Steps… A quick glance over the paperwork suggests that making a call with teams
Microsoft Teams: Not Quite as Easy as One, Two, Three Read More »
Introduction to the Guide In 2020 BT stopped the purchasing of ISDN lines and have announced plans to officially switch off ISDN network by 2025. Many businesses are now tasked with finding an alternative communication solution, this can be a challenging experience for any business. Here at ICA we have created an easy step by
ISDN eGuide: The Big Switch-Off Read More »
Who are Ripe Thinking Ltd? Ripe Insurance were a busy contact centre was struggling with a failing on-site legacy dialer solution – and was not PCI compliant. Additionally, the legacy Avaya solution was unsupported and the speed restrictions on the leased line were not meeting the minimum requirement for the businesses cloud strategy. The ICA
Losing Lame Legacy Systems to Supercharge Customer Service Read More »