Day: June 1, 2022

Five disconnected sites transformed into one seamless operation YM Group comprises five businesses across Yorkshire (York Mailing, Pindar, Lettershop, YM Chantry and Go Direct Marketing) offering print services, data, marketing and mail packs. In need of a seamless ICA solution.  The business challenge Five separate legacy telephone systems had no inter-site connectivity, no centralised management, no …

YM Group – Bring together multi-sites into a seamless customer centric operation Read More »

Losing lame legacy systems to supercharge customer service. Ripe Thinking Ltd is a trailblazing insuretech company with 60 employees who were struggling with lame legacy systems to supercharging the customer experience.  The business challenge A busy contact centre was struggling with a failing on-site legacy dialer solution – and was not PCI compliant. Additionally, the legacy Avaya …

Ripe Thinking Ltd – From lame legacy systems to supercharging the customer experience. Read More »

A case study – Communications Solutions. ICA work with United Carpets from failing to excellence prevailing for the right strategy for their communications solutions. From failing to excellence prevailing United Carpets and Beds is part of United Carpets Group plc – the third largest carpet retail chain in the UK, with 60 stores, of which 49 are …

United Carpets – Collaborate with their clients Read More »