Dayen Blanchard

What are the challenges of remote working and how should companies address them

COVID-19 forced companies to switch to remote working very quickly. Although this migration went reasonably well in a short period of time, there are a few pitfalls that business managers need to be aware of. After all, the implementation of remote working is broader and deeper than most organisations realize. To be successful in the …

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Microsoft Teams Reveals a Standalone Version of Teams for Small Businesses

Microsoft has unveiled Teams Essentials, a version of Teams aimed at small businesses. It’s a standalone product that nestles between the free Teams plan and the features that come with a Microsoft 365 subscription. What’s the Cost? Teams Essentials costs £3 per user per month. It includes unlimited group meetings for up to 30 hours and as many …

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Ripe Thinking Ltd Office

Losing Lame Legacy Systems to Supercharge Customer Service

Who are Ripe Thinking Ltd? Ripe Insurance were a busy contact centre was struggling with a failing on-site legacy dialer solution – and was not PCI compliant. Additionally, the legacy Avaya solution was unsupported and the speed restrictions on the leased line were not meeting the minimum requirement for the businesses cloud strategy. The ICA …

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3 Voice Features for Outlook Mobile that you Might not Know About

Microsoft’s recent Work Trend Index annual report illustrated how the digital intensity of workers’ days had increased substantially. Email is no exception, with the number of emails delivered to commercial and education companies increasing 40.6 billion over the past year.  This intensity is showing no signs of slowing down. As businesses around the world move to a hybrid …

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5 Benefits of Moving Communications to Cloud for Small Businesses

Moving from on-premises to a cloud communication solution can often be a complicated process for small businesses. Although the benefits of cloud may seem clear, smaller businesses such as a local schools, legal or medical offices often have a few difficult considerations they need to face before choosing the right public cloud communication solution: Considerations… …

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bestway wolesale

The Best Way for Bestway

Who are Bestway? Bestway Retail is the UK’s largest franchised off-licence and convenience chain, with more than 2,000 colleagues and over 800 stores nationwide. The Business Challenge Bestway’s Retail Support was struggling with aging legacy solutions from multiple providers – an unsupported, inefficient telephony system and an over-priced, over-spec’d Cloud IVR system for customer service. The …

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