Case Studies

Five disconnected sites transformed into one seamless operation YM Group comprises five businesses across Yorkshire (York Mailing, Pindar, Lettershop, YM Chantry and Go Direct Marketing) offering print services, data, marketing and mail packs. In need of a seamless ICA solution.  The business challenge Five separate legacy telephone systems had no inter-site connectivity, no centralised management, no […]

Losing lame legacy systems to supercharge customer service. Ripe Thinking Ltd is a trailblazing insuretech company with 60 employees who were struggling with lame legacy systems to supercharging the customer experience.  The business challenge A busy contact centre was struggling with a failing on-site legacy dialer solution – and was not PCI compliant. Additionally, the legacy Avaya

A case study – Communications Solutions. ICA work with United Carpets from failing to excellence prevailing for the right strategy for their communications solutions. From failing to excellence prevailing United Carpets and Beds is part of United Carpets Group plc – the third largest carpet retail chain in the UK, with 60 stores, of which 49 are

Who are Ripe Thinking Ltd? Ripe Insurance were a busy contact centre was struggling with a failing on-site legacy dialer solution – and was not PCI compliant. Additionally, the legacy Avaya solution was unsupported and the speed restrictions on the leased line were not meeting the minimum requirement for the businesses cloud strategy. The ICA

Who are Bestway? Bestway Retail is the UK’s largest franchised off-licence and convenience chain, with more than 2,000 colleagues and over 800 stores nationwide. The Business Challenge Bestway’s Retail Support was struggling with aging legacy solutions from multiple providers – an unsupported, inefficient telephony system and an over-priced, over-spec’d Cloud IVR system for customer service. The