The Benefits of Telecoms in 2023 In today’s fast-paced and interconnected world, telecommunications play a pivotal role in shaping our lives, driving economies, and facilitating progress across industries. From enabling instant communication to powering the internet, telecoms have become an indispensable part of our daily lives. We’ll delve into the significance of telecommunications and explore …
Choosing a secure communication platform for higher education is crucial because it plays a significant role in protecting sensitive student information and ensuring compliant communications. Here are some key reasons why selecting a secure communication platform is important: Data Privacy: A secure communication platform ensures the privacy and confidentiality of student information, including personal details, …
The telecoms industry is on the cusp of transformative changes as technological advancements continue to reshape the way we communicate and connect. Over the next 10 years, the industry is poised to undergo significant shifts, driven by emerging technologies, changing consumer expectations, and evolving business landscapes. In this blog, we explore the potential changes and …
The Future of the Telecoms Industry: A Glimpse into the Next 10 Years Read More »
At Independent Communication Advisors (ICA), we understand the importance of cybersecurity for schools. As technology continues to play a larger role in education, schools need reliable and efficient protection against cyber threats. This is where Acronis Cyber Protect Home Office comes in. As a partner of Acronis, ICA can provide schools with the ultimate all-in-one …
Five disconnected sites transformed into one seamless operation YM Group comprises five businesses across Yorkshire (York Mailing, Pindar, Lettershop, YM Chantry and Go Direct Marketing) offering print services, data, marketing and mail packs. In need of a seamless ICA solution. The business challenge Five separate legacy telephone systems had no inter-site connectivity, no centralised management, no …
YM Group – Bring together multi-sites into a seamless customer centric operation Read More »
Losing lame legacy systems to supercharge customer service. Ripe Thinking Ltd is a trailblazing insuretech company with 60 employees who were struggling with lame legacy systems to supercharging the customer experience. The business challenge A busy contact centre was struggling with a failing on-site legacy dialer solution – and was not PCI compliant. Additionally, the legacy Avaya …
Ripe Thinking Ltd – From lame legacy systems to supercharging the customer experience. Read More »
A case study – Communications Solutions. ICA work with United Carpets from failing to excellence prevailing for the right strategy for their communications solutions. From failing to excellence prevailing United Carpets and Beds is part of United Carpets Group plc – the third largest carpet retail chain in the UK, with 60 stores, of which 49 are …
On the 22nd May 2022, Dayen and Callum took part in the Greater Manchester Charity Run, raising money fort the Wellspring Charity in Stockport, supporting local Charities has always been a high priority to ICA. The Wellspring supports the people of Stockport that are homeless or at risk of losing their home. Making a real …
That means we now only have 4 years to plan how businesses prepare for December 2025. The BT Switch Off… The short answer is they are old outdated systems that take too much time and money to run, the convergence of all services, voice, data, video to IP protocol means the maintenance of only one network so …
Introduction Your telephony system is the beating heart of your company. It’s the lifeline that keeps you in touch with customers and the golden thread that links employees, suppliers and partners. Unless you are in IT, you probably don’t spend that much time thinking about what your phone system does and doesn’t do. You’ve made …
Four Signs Your Business Needs a Modern Telephony System Read More »