Author name: Dayen Blanchard

Our Latest Tech and Partnerships

What new tech do we have? ICA have recently partnered with ZOOM,  At ICA, we’re always striving to bring the best in telecommunications solutions to our customers. That’s why we’re thrilled to announce our new partnership with Zoom, the world-renowned platform known for its innovative communication and collaboration tools. This partnership marks an exciting milestone […]

Our Latest Tech and Partnerships Read More »

Meet the Judge

Meet The Judge Pam Blanchard is the founder and director of ICA, independent communications advisors, specialising in (UCaaS) and (CCaaS). With 28 years of experience in the industry, she became the UK’s first female field engineer for Alcatel Lucent before establishing her own company. Throughout her career, Pam has navigated the team through the rapidly

Meet the Judge Read More »

The Benefits of Telecoms in 2023

The Benefits of Telecoms in 2023 In today’s fast-paced and interconnected world, telecommunications play a pivotal role in shaping our lives, driving economies, and facilitating progress across industries. From enabling instant communication to powering the internet, telecoms have become an indispensable part of our daily lives. We’ll delve into the significance of telecommunications and explore

The Benefits of Telecoms in 2023 Read More »

Secure Communication Platforms in Higher Education: Safeguarding Sensitive Student Information and Ensuring Compliance

Choosing a secure communication platform for higher education is crucial because it plays a significant role in protecting sensitive student information and ensuring compliant communications. Here are some key reasons why selecting a secure communication platform is important: Data Privacy: A secure communication platform ensures the privacy and confidentiality of student information, including personal details,

Secure Communication Platforms in Higher Education: Safeguarding Sensitive Student Information and Ensuring Compliance Read More »

The Future of the Telecoms Industry: A Glimpse into the Next 10 Years

The telecoms industry is on the cusp of transformative changes as technological advancements continue to reshape the way we communicate and connect. Over the next 10 years, the industry is poised to undergo significant shifts, driven by emerging technologies, changing consumer expectations, and evolving business landscapes. In this blog, we explore the potential changes and

The Future of the Telecoms Industry: A Glimpse into the Next 10 Years Read More »

Secure Your School with Acronis Cyber Protect Home Office: The Ultimate All-in-One Solution for Cyber Protection

At Independent Communication Advisors (ICA), we understand the importance of cybersecurity for schools. As technology continues to play a larger role in education, schools need reliable and efficient protection against cyber threats. This is where Acronis Cyber Protect Home Office comes in. As a partner of Acronis, ICA can provide schools with the ultimate all-in-one

Secure Your School with Acronis Cyber Protect Home Office: The Ultimate All-in-One Solution for Cyber Protection Read More »

YM Group – Bring together multi-sites into a seamless customer centric operation

Five disconnected sites transformed into one seamless operation YM Group comprises five businesses across Yorkshire (York Mailing, Pindar, Lettershop, YM Chantry and Go Direct Marketing) offering print services, data, marketing and mail packs. In need of a seamless ICA solution.  The business challenge Five separate legacy telephone systems had no inter-site connectivity, no centralised management, no

YM Group – Bring together multi-sites into a seamless customer centric operation Read More »

Ripe Thinking Ltd – From lame legacy systems to supercharging the customer experience.

Losing lame legacy systems to supercharge customer service. Ripe Thinking Ltd is a trailblazing insuretech company with 60 employees who were struggling with lame legacy systems to supercharging the customer experience.  The business challenge A busy contact centre was struggling with a failing on-site legacy dialer solution – and was not PCI compliant. Additionally, the legacy Avaya

Ripe Thinking Ltd – From lame legacy systems to supercharging the customer experience. Read More »

United Carpets – Collaborate with their clients

A case study – Communications Solutions. ICA work with United Carpets from failing to excellence prevailing for the right strategy for their communications solutions. From failing to excellence prevailing United Carpets and Beds is part of United Carpets Group plc – the third largest carpet retail chain in the UK, with 60 stores, of which 49 are

United Carpets – Collaborate with their clients Read More »